--- title: "Support Supercharged: End-to-End Customer Success with Service Hub" description: Discover how customer-centric teams use HubSpot Service Hub to deliver efficient, personalised support and turn customers into loyal advocates. image: https://velocity.digital/hubfs/6-Jul-10-2025-08-29-11-6522-AM.png --- [![Velocityllogotransparent crop](https://velocity.digital/hs-fs/hubfs/Velocityllogotransparent%20crop.gif?width=1061&height=471&name=Velocityllogotransparent%20crop.gif)](https://velocity.digital/) - [Home](https://velocity.digital) - Our Culture - [Why choose Velocity?](https://velocity.digital/why-choose-velocity) - [Our Team](https://velocity.digital/our-team) - [Careers](https://velocity.digital/jobs) - Services - Revenue Growth Engine - [Digital Campaign Strategy & Lead Generation](https://velocity.digital/digital-campaign-strategy-lead-generation) - [RevOps & Revenue Funnel Alignment](https://velocity.digital/revops-revenue-funnel-alignmentand) - [CRM Implementation & Onboarding](https://velocity.digital/crm-implementation-onboarding) - AI & Automation Services - [Process & Workflow Automation](https://velocity.digital/process-and-workflow-automation) - [AI Readiness Assessment & Strategy](https://velocity.digital/ai-readiness-assessment-and-strategy) - Localised Marketing - [Smart City Portals](https://velocity.digital/city-sites-joburg-and-pretoria) - Resources - [SMB Onboarding Packages](https://velocity.digital/crm-implementation-optimisation#SMB_Packages) - [Blog](https://velocity.digital/latest-news) - [Video Hub](https://velocity.digital/video-hub) - [Events](https://velocity.digital/events) [CONTACT US](https://velocity.digital/contact) ## UPCOMING     WEBINAR # *Support Supercharged* ## End-to-End Customer Success with Service Hub Discover how customer-centric teams use HubSpot Service Hub to deliver efficient, personalised support, boost satisfaction, and turn customers into loyal advocates—at scale. In this session, you’ll learn how to streamline service operations, improve response times, and drive customer success with connected tools that put your clients at the centre of every interact ![hubspot-diamond-partner](https://velocity.digital/hs-fs/hubfs/hubspot-diamond-partner-badge-colour.webp?width=150&height=149&name=hubspot-diamond-partner-badge-colour.webp)   ![Customer Success](https://velocity.digital/hs-fs/hubfs/Customer%20Success.png?width=1080&height=1080&name=Customer%20Success.png) ## What you’ll Learn from this session: 01 How to deliver faster, smarter support: Use ticketing, live chat, and help desk tools to manage queries across channels in one place. 02 Building a scalable customer success model: Automate onboarding, follow-ups, and proactive check-ins to keep customers engaged and supported. 03 Empowering customers with self-service: Learn how knowledge bases and customer portals reduce support volume and improve satisfaction. 04 Tracking satisfaction and retention metrics: Use feedback surveys, reporting, and dashboards to measure impact and uncover areas for improvement. #### *MEET YOUR SPEAKER* ![Dylan Van Zyl - Velocity Media - BDM & RevOps Specialist](https://velocity.digital/hs-fs/hubfs/Dylan-1.png?width=300&height=300&name=Dylan-1.png "Dylan Van Zyl - Velocity Media - BDM & RevOps Specialist") #### **Dylan Van Zyl** Velocity Media BDM & RevOps Specialist [![LinkedIn - Dylan Van Zyl](https://velocity.digital/hs-fs/hubfs/LinkedIn%20Logo%20-%20Colour.png?width=70&height=70&name=LinkedIn%20Logo%20-%20Colour.png "LinkedIn - Dylan Van Zyl")](https://linkedin.com/in/dylanvanzyl) ## Brands We Have Worked With ![Melrose-Arch-Logo-Black-300x216-1 1](https://velocity.digital/hs-fs/hubfs/Melrose-Arch-Logo-Black-300x216-1%201.png?width=130&height=94&name=Melrose-Arch-Logo-Black-300x216-1%201.png) ![Clarins-Logo-Black-300x216-1 1](https://velocity.digital/hs-fs/hubfs/Clarins-Logo-Black-300x216-1%201.png?width=165&height=119&name=Clarins-Logo-Black-300x216-1%201.png) ![Sun-International-Black-300x216-1](https://velocity.digital/hs-fs/hubfs/Sun-International-Black-300x216-1.png?width=190&height=137&name=Sun-International-Black-300x216-1.png) ![Tsogo-Sun-Black-300x216-1](https://velocity.digital/hs-fs/hubfs/Tsogo-Sun-Black-300x216-1.png?width=151&height=109&name=Tsogo-Sun-Black-300x216-1.png) ![Tarsus-Black-300x216-1 1-1](https://velocity.digital/hs-fs/hubfs/Tarsus-Black-300x216-1%201-1.png?width=153&height=110&name=Tarsus-Black-300x216-1%201-1.png) ![Melrose-Arch-Logo-Black-300x216-1 1](https://velocity.digital/hs-fs/hubfs/Melrose-Arch-Logo-Black-300x216-1%201.png?width=130&height=94&name=Melrose-Arch-Logo-Black-300x216-1%201.png) ![Clarins-Logo-Black-300x216-1 1](https://velocity.digital/hs-fs/hubfs/Clarins-Logo-Black-300x216-1%201.png?width=165&height=119&name=Clarins-Logo-Black-300x216-1%201.png) ![Sun-International-Black-300x216-1](https://velocity.digital/hs-fs/hubfs/Sun-International-Black-300x216-1.png?width=190&height=137&name=Sun-International-Black-300x216-1.png) ![Tsogo-Sun-Black-300x216-1](https://velocity.digital/hs-fs/hubfs/Tsogo-Sun-Black-300x216-1.png?width=151&height=109&name=Tsogo-Sun-Black-300x216-1.png) ![Tarsus-Black-300x216-1 1-1](https://velocity.digital/hs-fs/hubfs/Tarsus-Black-300x216-1%201-1.png?width=153&height=110&name=Tarsus-Black-300x216-1%201-1.png) ## Latest From the Blog OUR BLOG ### [AI Agents in the Workforce: The 3-Tier 2026 Org Chart](https://velocity.digital/latest-news/organisations-folding-ai-agents-org-chart) [CRM](https://velocity.digital/blog/tag/crm) ### [Your attribution model is picking winners that didn't win](https://velocity.digital/latest-news/attribution-model-wrong-channels-revops) [AI](https://velocity.digital/blog/tag/ai), [Sales Enablement & Direct Outreach](https://velocity.digital/blog/tag/sales-enablement-direct-outreach) ### [Klarna's 700-agent walkback — what sales leaders should actually learn](https://velocity.digital/latest-news/klarnas-700agent-walkback-sales-leaders-lessons) CONTACT US ## Let’s Work Together! [CONTACT US](https://velocitymedia.agency/contact) ### Contact Us ![6-Jun-19-2025-12-41-37-6927-PM](https://velocity.digital/hs-fs/hubfs/6-Jun-19-2025-12-41-37-6927-PM.png?width=1500&height=1500&name=6-Jun-19-2025-12-41-37-6927-PM.png) **Head Office** The Black Church, St. Mary's Place, Dublin, Ireland D07 P4AX **South Africa** 25 Club Street, Linksfield, Johannesburg ![7-Jun-19-2025-12-41-37-6756-PM](https://velocity.digital/hs-fs/hubfs/7-Jun-19-2025-12-41-37-6756-PM.png?width=1500&height=1500&name=7-Jun-19-2025-12-41-37-6756-PM.png) [sales@velocitymedia.co.za](mailto:sales@velocitymedia.co.za) - - - - ### Services - [Digital Campaign Strategy & Lead Generation](https://velocity.digital/digital-campaign-strategy-lead-generation) - [Revenue Funnel Alignement](https://velocity.digital/revops-and-revenue-funnel-alignment) - [CRM Implementation & Onboarding](https://velocity.digital/crm-implementation-onboarding) - [AI Innovation & Automation](https://velocity.digital/process-and-workflow-automation) - [Localised Marketing](https://velocity.digital/city-sites-joburg-and-pretoria) ### Useful Links - [Contact Us](https://velocity.digital/contact) - [Why choose velocity?](https://velocity.digital/why-choose-velocity) - [Careers](https://velocity.digital/jobs) - [Blog](https://velocity.digital/latest-news) ### Subscribe Copyright © 2026. 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