Vacancy: ClickUp Administrator
Job Title: ClickUp Administrator
Reports To: Operations Manager / Project Lead
Location: Remote / On-site as required
Role Overview:
We need someone who enjoys keeping ClickUp clean, routing tickets, and ensuring things are in the right place, at the right time, for the right person, without dropping the ball.
This role is administrative, not strategic. You won’t be building massive workflows from scratch, but you will need to know your way around ClickUp, manage tasks, route tickets, update statuses, and poke people when they’re holding things up.
If “organising chaos” makes you smile, this might be your happy place.
Vacancy - ClickUp Administrator
More About This Vacancy
Key Responsibilities
- Ticket Routing:
- Monitor incoming tickets/tasks and assign to the correct team member or department.
- Update statuses to reflect accurate progress.
- Ensure nothing falls through the cracks by following up on overdue tasks.
- Monitor incoming tickets/tasks and assign to the correct team member or department.
- ClickUp Maintenance:
- Create, update, and maintain tasks, checklists, and subtasks according to SOPs.
- Perform routine clean-up to keep views, dashboards, and folders uncluttered.
- Update and maintain templates as needed.
- Create, update, and maintain tasks, checklists, and subtasks according to SOPs.
- Communication:
- Notify relevant stakeholders when actions are required.
- Respond to simple ticket queries and redirect as needed.
- Escalate issues you can’t resolve to the appropriate person.
- Notify relevant stakeholders when actions are required.
- Basic Reporting:
- Pull simple reports on open, closed, and overdue tickets.
- Flag bottlenecks or repetitive issues to the Operations Manager.
- Pull simple reports on open, closed, and overdue tickets.
- Admin Support:
- Support the team with admin tasks related to task tracking and ticket management.
- Assist in documenting and updating SOPs related to ClickUp workflows.
- Support the team with admin tasks related to task tracking and ticket management.
Requirements
-
- Experience:
- 1+ year working with ClickUp (or other project management systems).
- Experience in an administrative, support, or coordinator role.
- 1+ year working with ClickUp (or other project management systems).
- Skills:
- Attention to detail (you notice missing task owners and incomplete checklists).
- Organised and reliable (you follow up without being told).
- Basic tech comfort (can navigate ClickUp confidently, learn new features when needed).
- Good written communication (clear updates, polite nudges).
- Attention to detail (you notice missing task owners and incomplete checklists).
- Mindset:
- Likes order and consistency.
- Proactive in identifying and resolving issues.
- Comfortable with repetative tasks
- Likes order and consistency.
- Experience:
Nice-to-Have
- Experience with other tools (Google Workspace, Slack, HubSpot).
- Familiarity with service ticket systems.
- Experience in a fast-paced environment with multiple competing priorities.
What does success look like?
- Tickets are routed within 1 business hour of receipt.
- No ticket sits unassigned for more than 24 hours.
- Tasks are accurately updated and tracked.
- The team trusts you to keep ClickUp neat and up to date without micromanagement.
- Reports are accurate and assist in removing blockers.
